How to ask
Send an email to support@praxen.studio with the subject Delete my data.
Put your Instagram username in the message if the data came through the Praxen Instagram app. If you also wrote to us or bought something, add the email address you used.
- We reply within 5 business days. We may ask you to confirm the Instagram account is yours before we delete anything, so nobody can delete someone else's data.
- We delete within 30 days of your request, and we email you when it is done.
- At any point you can email the same address and ask where it is up to.
What gets deleted
- The access token Instagram gave the Praxen app for your account, including the copy in our database.
- Your account ID and username, as we store them.
- Comments we stored because they matched a keyword (the comment text, the commenter's username, the keyword), the log of replies the app sent, the contact saved from that comment, and the Telegram alert our team received about it.
- Anything you sent us by email or through the site, apart from the records below.
Invoices and payment records stay for 7 years, because Australian tax and company law says we must keep them. Posts already on your Instagram account stay where they are. They live on Instagram, not with us.
Cut our access first
You can stop the Praxen app from touching your account right now, before we have replied. In Instagram, open Settings, then Apps and websites, find Praxen and remove it. That ends our access. Then email us to have the stored data deleted.
More
What we collect and why is in the privacy policy.